![]() We were not near the elevator, and on the 5th floor so fairly quiet. Here are the positives: Room was clean, beds were comfortable, bathroom had a great size and great shower pressure. Fitzgerald's had the best reviews for the best price. Used Trip Advisor reviews plus price to pick where to stay. Sincerely, Deborah George Jones Fitzgerald number 001382298 cell phone This totally screwed up what was a lovely trip. This is not a funny situation since I am disabled and my husband was only here for 2 weeks from India where he now has to work and comes home only once every 6 months. What is so bad is that I loved your hotel and casino and was planning another trip for my birthday in August, but am now afraid I might be billed for the entire charges of the hotel and have to fight that battle. They are starting an immedicate investigation as should you into why this happened and why local management would not respond in a dignified timely manner. I have contacted my bank and proceeded with fraud charges to the fullest extent. Anyway, I NEVER received a call from Sheryl Tucker so my husband called and tried to get a manager and of course we got a message machine. I told her thank you and to be sure and check the phone calls from the room, and verify the signatures of the purchase. Tucker would call me back before she left for the weekend. She assured me on Jafter 4 phone calls trying to reach Ms. I have contacted Fitgeralds 6 different times trying to talk with a Sherryl Tucker, Director of Hotel Operations that had signed my letter and I kept getting another person by the name of Madelyn. There were no calls from my room and the duvet was there when we left the next morning. ![]() I saw on July 10 that my debit card had been debited $80.00 by the Fitgerald office and on the same day I received a letter stating they were thankful for me purchasing there linen and stated that I had purchased an $80 USED duvet. I had a free room from where we had gambled before and this is what we used, but we had to use a credit card for a deposit that would be refunded after we left. My husband and I stayed at the Fitzgerald Hotel Wednesday Jand found the room to be a lovely room. ![]()
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